Free & Paid Trial Expiry FAQ

Why is PropertyGuru making this update?

To remove expired Trial Account listings from PropertyGuru.com.sg and CommercialGuru.com.sg, and ensure our Paid Agent Account users' listings receive the maximum exposure.

 

When would this update take effect?

From 30 January 2015 onwards

 

Are there any changes to the Free Trial Account validity period?

No. The Free Trial account will still be valid for 60 days, starting from the day of account activation.

 

What happens to Free Trial Account users whose account expiry is before 30 January 2015?

If your expiry date is before 31 December 2014, your account will expire on 28 February 2015.

Otherwise, your Free Trial account, it will expire 60 days after your account start date.

 

What happens if my Free/Downgraded Trial Account had expired?

Upon expiry, you will not be able to:

  • Log in to AgentNet
  • Access your account details, listings and message history
  • Retain all active listings on PropertyGuru.com.sg

 

 Would I receive a notification that my Trial Account is expiring?

Yes, you will receive sms and email notifications from our system 1 week before your account expiry and on the day of expiry.

 

How can I check my Trial Account expiry date?

The account expiry date is available on your AgentNet dashboard

However, the expiry on AgentNet dashboard will not be showing the updated date "28 February 2015" if,

  • Your Trial Account is activated before 31 December 2014
  • Your Paid Account expired in or before 31 December 2014

 

My account was downgraded from Paid Account to Trial, as I did not renew my account. How long would my Trial Account be valid?

For Downgraded Trial Account, it will be valid for 2 calendar months, starting from the day it is downgraded to Trial.

Example - Paid Account expires 3 March 2015, Downgraded Trial Account will be valid till 31 May 2015

 

My Paid Account was downgraded to Trial before 30 January 2015. When would my Downgraded Trial account expires?

If your Paid Account was downgraded to Trial before 31 December 2014, your Downgraded Trial account will expire on 28 February 2015.

Otherwise, your Downgraded Trial account will expire 2 calendar months after your Paid Account expires.

 

My Paid Account was downgraded to Trial before 30 January 2015 and my Trial Account expires on 28 February 2015. Do I get to enjoy any discount if I purchase an agent account package now?

If your Paid Account expires in the month of December 2014, you can still enjoy renewal discount offers on agent account package until 28 February 2015.

If your Paid Account expires before December 2014, you are not eligible for the renewal discount offers.

 

When would my Paid Account be downgraded to Trial?

It will be downgraded 3 days after your Paid Account expiry date.

 

Do I get to retain my account details, listings and message history, if I sign up for the Paid Account after my Downgraded Trial Account expires?

No, you will not be able to retain any of these information. The system will regard you as a new sign-up and create a brand new account for you.

NOTE: Downgraded Trial agents whose previous Paid Agent Account expired in or before December 2014 will not get to retain their account details when they sign-up for the Paid Account, even if the Downgraded Trial Account expiry date is extended to 28 February 2015. They are not eligible for renewal discount, since their renewal window was closed.

 

I had subscribed to Transactor account for 12 months and this subscription is tied to a Trial Account. Would my Transactor account access be affected since I would not have access to AgentNet when my Trial Account expires?

We have made special arrangement to extend your Trial Account expiry date to be the same as your Transactor Account expiry date. Therefore, your Trial Account access will not be affected until your Transactor Account expires.

 

How can I check my Transactor Account expiry date?

Your Transactor Account expiry date is available on you Transactor top navigation bar post login. Click on the downward arrow next to your name on the top right hand corner.

 

 

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Carol Liu
Associate Group Director
PROPNEX REALTY PTE LTD
carolliu1@hotmail.com
CEA Licence No.:
L3008022J / R010199D
+(65) 8383 4898